Privacy Policy
Last updated: December 19, 2023
This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use our services. It explains your privacy rights and how the law protects you.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words with initial capital letters have specific meanings defined under this policy. These definitions apply whether terms appear in singular or plural.
Definitions
- Account: A unique account created for you to access our services.
- Company: Connect3 Ltd, referred to as “we,” “us,” or “our” in this policy.
- Cookies: Small files placed on your device to store information about your browsing history.
- Device: Any device capable of accessing our services, such as a computer, smartphone, or tablet.
- Personal Data: Information that identifies or can identify an individual.
- Service: Services provided by Connect3 Ltd, including our website and automation tools.
- Service Provider: Any entity that processes data on behalf of Connect3 Ltd.
- Usage Data: Data collected automatically when using our services.
- You: The individual or legal entity accessing or using our services.
2. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
We may collect the following types of personal data:
- Name and contact details (email address, phone number).
- Company name and role.
- Payment details, if applicable.
- Any data shared during onboarding or consultation.
Usage Data
Usage Data is collected automatically during service usage and may include:
- Device details (IP address, browser type/version).
- Activity logs (pages visited, time spent on pages).
- Diagnostics data.
Collection Channels
Data is collected through:
- Web forms (e.g., for inquiries or account creation).
- Direct interactions (emails, onboarding calls).
- Automated logs from service tools (e.g., Make.com, ChatGPT).
Tracking Technologies
We use the following technologies to monitor and improve our services:
- Cookies: To maintain session state and preferences.
- Web Beacons: Embedded in emails to track engagement.
3. Use of Your Personal Data
We use your personal data for the following purposes:
- Service Provision: To provide, monitor, and improve our services.
- Account Management: To enable and manage your access to our tools.
- Performance of Contracts: To fulfill agreements related to purchased services.
- Communication: To inform you about updates, security issues, or promotional offers.
- Legal Compliance: To meet legal and regulatory requirements.
- AI Automation Tools: Personal data may be processed by tools like Make.com and ChatGPT to optimize workflows and provide recommendations.
4. Retention of Your Personal Data
We retain your personal data only as long as necessary:
- Personal data: Retained for the duration of our service agreement and as required by legal obligations.
- Usage data: Retained for analytics and security for no longer than 24 months.
5. Transfer of Your Personal Data
Your data may be processed outside the UK, ensuring compliance with GDPR. Transfers occur under:
- Standard Contractual Clauses (SCCs).
- Adequate data protection safeguards.
Countries where processing may occur include those supporting GDPR-equivalent protections.
6. Disclosure of Your Personal Data
Legal Obligations
We may disclose data to comply with:
- Court orders or legal processes.
- Regulatory obligations, such as fraud prevention or tax reporting.
Business Transactions
In case of mergers or acquisitions, personal data may be transferred to new ownership.
7. Security of Your Personal Data
We use industry-standard measures, including:
- Encryption for data in transit and at rest.
- Access controls based on ISO 27001 standards.
No system is entirely secure; users are encouraged to maintain their own security practices.
8. Your Rights Under GDPR
You have the right to:
- Access: Request copies of your data.
- Rectification: Correct inaccurate information.
- Erasure: Request deletion of data, where applicable.
- Restriction: Limit processing under specific circumstances.
- Portability: Transfer your data to another provider.
- Objection: Opt-out of marketing communications.
Requests can be made by contacting us at james@connect3ltd.com.
9. Links to Third-Party Policies
Our services integrate with third-party tools such as:
- Make.com: Privacy Policy.
- Google Analytics: Privacy Policy.
- OpenAI (ChatGPT): Privacy Policy.
Users are encouraged to review these policies directly.
10. Updates to This Privacy Policy
We update this policy periodically. Changes take effect upon publication. Users will be notified via email or a prominent website banner.
11. Contact Us
Questions about this policy can be directed to:
Connect3 Ltd
Office 7, 35-37 Ludgate Hill, London, EC4M 7JN
Email: james@connect3ltd.com
This Privacy Policy reflects our commitment to protecting user data while facilitating seamless service delivery.